Operations Manager

Operations · Edmonton, Alberta
Department Operations
Employment Type Full-Time
Minimum Experience Experienced

We are currently looking for an Operations Manager to join our team at YESS!

Who we are: Youth Empowerment & Support Services (YESS) is a not-for-profit agency working with youth facing difficult realities. We provide overnight, residential and day programming to youth who access our services. We are an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds. YESS is also a pet-friendly workplace


Job Summary

This individual will oversee and manage facilities and kitchens departments, work collaboratively with CEO and executive team to align with strategic priorities.



  • Oversee maintenance of Agency buildings, grounds, and kitchens to meet YESS and licensing standards

    • Oversee departmental projects and operations to ensure all YESS buildings are safe and all repairs are completed, while understanding heritage restrictions
    • Oversee maintenance and kitchen projects from the high-level perspective of standards and requirements
    • Oversee the Health and Safety program and deliverable owned by the Facilities Supervisor
    • Work directly with the Facilities Supervisor and Kitchen Team in estimating and staffing projects
    • Keep aware and up to date of changes in regulations, standards, or building requirements
    • Keep up to date records of projects and adhere to stated project budgets
  • Manage Facilities and Kitchen Supervisors

    • Provide oversight, coaching, supervision and daily leadership to the Facilities Supervisor and Kitchen Supervisor, in support of their own team and project management.
    • Provide monthly supervisions and ongoing feedback to supervisors and teams
    • Understand the capacity needs of the supervisors and provide coaching, instruction or refer to training when needed
    • Conduct yearly performance evaluations of supervisors and oversee their yearly evaluations of staff
    • Work with Director of Operations and Fund Development to integrate organization vision and strategic plan into daily operations
  • Active participation on the Management Team

    • Support the CEO, Executive Team, and Board of Directors in managing the Facilities and Kitchen Teams and the Agency
    • Actively contribute ideas to strategic plan
    • Provide updates every three months in Managers Meetings
    • Collaborate and support other managers on an on-going basis
  • Manage Facilities portion of annual budget

    • Provide information on special project requirements to CEO in forecasting annual budget and support the Facilities and Kitchen Supervisors in their managing of their budgets
    • Oversee the functioning of kitchen and facilities departments to ensure adherence to forecasted budget

 Other Duties Include

  • Promote the Agency in a positive manner to the community
  • Participate in staff training as required
  • Assist with fundraising activities when available 
  • Other duties as assigned



  • Experience managing multiple teams (5+ years would be considered an asset)
  • Experience with project management an asset (coordinating, estimating, implementing, tracking and managing)
  • Maintenance experience is essential
  • Kitchen operations experience is desired
  • Willingness to learn and work within a unique environment
  • Experience working with youth experiencing homelessness and high risk behaviours an asset
  • Ability to communicate effectively both verbally and written
  • Ability to communicate and work effectively on a multidisciplinary team
  • Proficient in use of computers and other office equipment is an asset
  • Excellent organizational and problem solving skills
  • Strong knowledge of general office procedures
  • Meticulous records maintenance skills.
  • Able to manage time efficiently and prioritize multiple tasks.
  • Superior telephone manners and strong interpersonal skills.
  • Strong customer service orientation.


Other Requirements

  • Criminal Record Check (CRIM) and Child and Youth Intervention Check (CYIM) that are no more than six (6) months old
  • Valid Standard First Aid Certificate 


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  • Location
    Edmonton, Alberta
  • Department
  • Employment Type
  • Minimum Experience